A woman from Beeston has criticised Nottingham City Council for the way they take payments at their heritage sites. The woman claims council run venues such as Wollaton Hall and Newstead Abbey have restrictions over cash payments.
Julie Russell has set up a petition to scrap what she has described as 'card only policy' at the sites. She says that the historic venues stopped taking cash during the pandemic but that they are still insisting on card payments in the car park and shops. The council refuted this, and said cash payments were still accepted.
She said: "I started this petition following a bad customer service experience at Wollaton Hall when I visited there with my baby earlier this month. I was treated like dirt for wanting to pay by cash.
