A beautician who was tracked down and contacted on social media by a "scary" Morrisons delivery driver has been offered a £30 voucher and an apology from the supermarket. Molly was contacted by the driver who dropped off her shopping just hours later on Facebook.
She claims the worker also liked a string of her photos until she blocked him from seeing her account. The 28-year-old, from Northfield, near Birmingham, complained to Morrisons about the personal approach but alleges the supermarket chain did not take her concerns seriously initially.
Molly was initially told they would investigate what had happened, but she didn't hear anything back from them. She also complained to Ocado, who deliver for Morrisons.
Now, after a three-month probe, Molly has been offered £30 from the supermarket and an apology for her ordeal after BirminghamLive contacted them. She said the response has just "added insult to injury" after not hearing anything from them for months.
Molly said the driver was "pleasant" after bringing the shopping she had ordered online for delivery up to her flat, but was horrified when she later found he had tracked her down through Facebook and had seemingly looked through her pictures. He then tried to message her, but she blocked him.
She said: " After they initially said they'd investigate, I didn't hear anything back whatsoever. Not one call or email.
"They only apologised and offered a £30 voucher after BirminghamLive contacted them again. It's just added insult to injury."
In an email to Molly, Morrisons apologised over the incident which it said "should not have happened and I appreciate that this will have been upsetting for you". The company added: "Of course whilst he may be an Ocado employee he is representing the Morrisons brand when delivering in one of our vans and we would like to reassure you that this has been taken very seriously.
"Ocado has assured us that they have taken appropriate action in relation to the driver. Whilst we cannot provide detail on exactly what this action is, we can confirm that your details are no longer on his phone and that he will not deliver to you. I would also like to reassure you that Ocado has delivered additional policy training to all drivers."
The email added: "As a further offer of apology for the poor service you have experienced when you brought this to our attention, I would like to offer you a £30 voucher with my compliments for this poor service and I will arrange for this to be sent to you."
Explaining what happened when her shopping was delivered, she said: "He delivered the shopping to me and then later looked up my name on social media and tried to message me. He just said 'Hi' then started liking photographs of me on my Facebook page, which to me insinuates something else.
"It's obviously a massive data breach. I live on my own, I'm a young lady. It is really scary."
She added: "In his Facebook bio it said he was also a taxi driver," she said. "I thought, 'if you're doing that with me, what are you doing with the girls in your car?'"
Morrisons told BirminghamLive: "We are unable to comment on the outcome of this investigation due to GDPR but would like to again offer assurances that this incident has been taken seriously."
