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Windows Central
Windows Central
Technology
Kevin Okemwa

Be My AI integration into Microsoft's Disability Answer Desk will help visually impaired users install a new version of Windows without any external assistance

Bing AI image of a robot stopping a person from using the computer.

What you need to know

  • Microsoft is working closely with Be My Eyes to make its Disability Answer Desk customer service department more accessible to users with visual impairments.
  • Through Be My AI, users with low vision will be able to install new Windows versions without seeking assistance from anyone. 
  • According to Be My Eyes' analysis, only 10% of the Microsoft users leveraging the service reached out to humans for extra support.
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