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Liverpool Echo
Liverpool Echo
Entertainment
Beth Ure

BBC iPlayer lags behind Netflix and Disney+ on experience

Netflix Disney BBC iPlayer NAO BBC Sounds

BBC iPlayer is lagging behind Netflix and Disney+ on user experience but beats its other rivals, a watchdog has said.

The National Audit Office (NAO) report rated iPlayer worse in terms of picture and sound quality, and said that streaming giants like Netflix and Disney+ recommend content easier and have more functional subtitling than the BBC. However, the NAO said iPlayer has better picture and sound than rivals All 4 and ITVX (formerly ITV Hub).

The report also showed that Spotify scored significantly higher than BBC Sounds, in terms of both personalisation and usability. But, BBC News Online users had a similar experience to using other news outlets.

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