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The Independent UK
The Independent UK
National
Alex Green

BBC announces plans to improve its complaints procedure

Tim Davie Ofcom
PA Wire

The BBC has announced changes to its complaints process after the broadcasting watchdog Ofcom called for it to be more transparent about its handling of the public’s feedback.

Over the next six months, the broadcaster will make its online complaints page easier to find and use, through new video content and a restructured website.

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