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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Barclays sent me on wild goose chase trying to close sick mum’s account

Barclays headed notepaper and a Barclays debit card
When approached by the Guardian, Barclays offered a clear set of instructions plus a £150 goodwill payment for the distress caused to the reader. Photograph: Newscast Online Limited/Alamy

My mother was diagnosed with dementia some years after moving to the UK from mainland Europe to work.

We tried many avenues: she lived with a friend for a while but this had to end after we found he was sexually abusing her; she lived with me but this became impossible as her illness caused her to become abusive. Eventually, we moved her back to her native country where she has a house and employed a care worker.

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