A mum who ordered a McDonald's family feast was left fuming when staff refused to give her a bag, she claims.
The woman, from Edinburgh, Scotland, said she was forced to go into a nearby pub to ask for something to carry her Maccas hamburgers home in.
Her flurry started at the McDonald's self service machine in Telford, Shropshire, when she didn't press the button for a 10p bag.
The mum only had enough money to pay for the total which she thought included it and only realised her mistake when she collected her order, reports Edinburgh Live.
When she asked for a bag, she claimed that staff refused to give her one unless she had the spare 10p.
"I was more than upset at the manager for the heartless way she handled it," she wrote on Tripadvisor.
"Then when i got home she didn't even give me the full order, two quarter pounders were missing..
In her efforts to get the food home as quickly as possible to her disabled mum and children, the woman had no choice but to carry it all in her hands.
She then sought help from a nearby pub but the fiasco was not over as she got home to find there were two quarter pounders missing.
The mum shared her frustration on Tripadvisor following her experience in February.
She wrote: "I mistakenly pressed 'no bag' on the self service screens and didn't have an extra 10p to give the staff.
"I explained it was a mistake and I was refused a paper sack from the manager. Its' not even a bag, the bags have handles.
"I had to leave the restaurant to go into the pub next door to ask for a bag to carry my food home to my disabled mother and the kids who were waiting."
She added: "So not only that the manager wouldn't help me, she also didn't give me everything on my order so I lost out on £7. Over 10p. This is absolutely shocking and I will be leaving a review on all sites.
"I wont be back and neither will my family or friends."
McDonald's told Edinburgh Live that it was sorry to hear about the mum's experience.
A spokesperson said: “We are very sorry to hear about this customer’s experience and apologise for any inconvenience this may have caused.
"We would encourage the customer to contact our customer services team directly to help find a resolution.”
