I’m having difficulty getting a refund from British Airways after it cancelled our honeymoon flight to Japan with 14 hours’ notice. We were not offered an alternative flight and, by the time we received the notification, the BA call centre was closed. We therefore had to buy new tickets with another carrier. In Japan we also incurred £125 in roaming charges when calling BA to ensure it did not cancel our return tickets.
On our return, I demanded BA refund the £566 price difference between the new and cancelled flights, and pay the £520 compensation due to each of us under airline regulations. I heard nothing for weeks, and was told that my complaint could not be escalated until 90 days had passed. In the end, it took 16 weeks to send a reply, which merely offered a refund of roaming charges.
