British Airways has issued an apology after it banned a Ukranian family from boarding a flight despite the passengers all having the correct documents.
The family of three, which included an eight-year-old girl, had fled their home in Kharkiv, which has endured some of the most intense attacks, after waiting more than two weeks to be granted UK visas.
They travelled 800 miles to Warsaw airport in Poland, where they were due to fly to London via the airline under the UK government's Homes for Ukraine scheme.