A mother has been left furious after forking out for wallpaper from B&M that she says refuses to stick to the walls. Miriam Beck, 46, bought four rolls of the £20 silver glitter wallpaper to give the living room at her West Lothian home a makeover after her son and his partner moved out.
But she was left exasperated after seven failed attempts to try and stick the wallpaper to the walls - even resorting to trying super glue, 'No More Nails', spray adhesive glue and heavy-duty paste to try and make it stay. The mum-of-four, who bought the paper from a branch of the discount store in West Lothian, claims she was laughed at by staff when she returned the rolls, the Daily Record reports.
Miriam spent a total of £146 on materials for her living room refresh, including paint and brushes as well as the dodgy wallpaper. The handy mum says that while she doesn't have any decorating qualifications, she is a dab-hand at wallpapering, having already done the rest of her house herself.
After hanging the sparkly wallpaper, which she hoped would give her living room a "spruce up", she was frustrated to find it had fallen down again by the next morning. She put it back up again, but it kept happening, forcing her to take it all down and completely restart the whole project.
She now says she wished she had just painted the walls instead of wallpapering them as it would have been a lot less infuriating. But B&M claims she did not following the instructions correctly, as you are supposed to paste the wall, whereas she had pasted the paper.
Miriam, from Bathgate, told the Record: "Normally, I am good at putting up wallpaper - I have done my whole house myself from top to bottom. I wouldn't say I have qualifications, but I know what I need for the job at hand. It's frustrating and infuriating.
"I would put it up one day and the following morning I would go into the living room and see it had fallen down. It kept happening again and again to the point where I had to take it down and clean the walls to restart.
"I wish I had just painted them. I kept trying to stick down the wallpaper for over a month."
She complained to B&M and claimed their customer services told her it could be a supplier problem and asked her to return the rolls to the store. She claims she was laughed at by staff after returning the wallpaper.
She added: "I have literally had enough, I've written to the owners, no response. All I have done is complain to them.
"I'm getting to the stage where they think I'm just going to go away. The wallpaper was expensive so I'm not going to do that.
"I write to them every other week and they just keep asking me to send pictures or they'll say it's a supplier issue. The thing that's bothering me is that I bought it from B&M - not their supplier."
B&M claim Miriam did not follow the instructions on the packet when putting the wallpaper up. A spokesperson for B&M said: “Unfortunately, on this occasion, the customer did not follow the application instructions on the wallpaper. This product is a ‘Paste the Wall’ product, and the customer pasted the paper when she first applied it.
"As a gesture of goodwill, we have contacted the customer to provide her with a full refund of the paper she purchased. We’d advise any customers in future to ensure they read the instructions carefully before they start any wallpaper DIY project."
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