I filed a $414 (£359) travel insurance claim with Axa last October after suffering dehydration in the US. Ten months later, it still has not been dealt with. I had provided all the requested paperwork, including three years of medical history from my GP, and in January I was called to be told my claim had been approved.
Nothing arrived, so I called again in March. After an hour, I was told the claim was still being processed.
