Supermarket giant Morrisons has admitted an 'odour problem' in one of their stores after backlash from customers. One of their stores in Derbyshire has developed a rather smelly problem three years after it opened.
People in the area have been questioning what the smell is - with some claiming it smells like sewage and suggesting they won't return to the shop until the problem is sorted. The branch in Bolsover brought around 120 jobs when it opened back in November 2019.
However, it has been dogged by a major problem ever since, reports Derbyshire Live. It is understood investigation work in the past caused the drains to be dug up outside the store to see if that was the problem, the smell then went away for a few days but has since returned.
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Morrisons is based in Bradford and is considered the fifth-biggest supermarket in the country. They now said that they are looking into the problem - and have apologised to customers.
But this hasn't gone down well with residents in Bolsover, with Phil Ray saying: "Oh my god it's awful, I've not been back since the other night, it was like an actual sewer."
He contacted Morrisons after his last visit to the Bolsover branch telling the company: "There's a serious problem in your Bolsover store. It smells of sewage regularly and was so bad tonight that I had to breathe under my jumper. It's very off-putting. Nearly walked out but paid for what I needed and went." Despite sending that to Morrisons on Wednesday, December 7, Mr Ray says he is still waiting for a reply from the supermarket.
More than a month ago Lianne Davies also said: "Thought they had sorted the drains in Morrisons? Every day I've been in in the last two weeks it still smells of rotten eggs." Michelle Rymdzionek also confirmed the problem: "It hammers when I go in I put my face mask on, helping to keep some smell away and germs, it doesn't seem to bother people in there but I can't wait to get out, never shopped so fast."
Derbyshire Live has visited the store in Bolsover and there is an odour as you first enter the store, just before you get to the flower stand. The reporter also experienced a smell a couple of other times as they walked around the store. It was difficult to describe what the smell was but it wasn't pleasant and it certainly isn't a smell you'd expect to find in a supermarket.
A spokesperson for Morrisons said: "We are aware of an ongoing odour problem in our Bolsover store. We are working hard to identify and resolve the issue and would like to thank our customers for their patience and apologise for the inconvenience."
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