Travellers seeking compensation for flight cancellations amid the ongoing airport chaos are being warned to be on alert for scammers aiming to capitalise on the crisis. A host of fake travel companies have emerged claiming to be able to handle claims for refunds - but passengers have warned to be on their guard.
During the pandemic, travellers were given similar advice with scammers secretly stealing personal information and retaining cash destined for impacted airline customers. Fraudsters trick victims by setting up fake websites and offering refunds and compensation, which is not forthcoming.
An estimated 10,000 of the 160,000 easyJet flights on sale for July, August and September could be axed, with British Airways also expected to cancel services. Connor Campbell, a personal finance expert at NerdWallet, has offered his expert advice on the key signs to avoid being scammed.
He said: "Often, scams occur when holidaymakers are contacted by criminals purporting to be from travel companies, tour operators and insurers offering to refund or rebook cancelled holidays. Other ways scammers will trick people is by setting up fake websites and offering refunds and compensation to holidaymakers.
“Normally, the fake websites or phone numbers appear when people search online for flights."
He added: "To avoid being scammed in the first place, before making any purchases make sure you conduct research on a company you come across which you are not familiar with. Always be wary of third-party websites and you should always be suspicious of websites that don’t have an available customer service number and no physical address.
“When it comes to claiming compensation if you receive an email purporting to be sent by a CAA representative, delete it straight away. The CAA advises affected passengers to contact their airline in the first instance. If your flight has been cancelled, check the airline's terms and conditions. Whilst most airlines will provide a refund or an alternative flight, some may also provide assistance during the disruption.
“Never send personal, credit card or banking details in an email or over the phone. If you ever feel unsure whether you have received a legitimate request, call the airline using contact details from legitimate sources, like through an internet search and telephone directories. Don’t rely on the contact details provided to you in an email or through the phone.”
