A rail regulator has told train operator Avanti West Coast, which runs services between Manchester and London, to improve its timetable release for passengers after a recent 'deterioration', it emerged today.
The Office of Rail and Road (ORR) said for several weekends in January, passengers have only been able to book tickets at a few days' notice. It added Avanti's plans for February paint a better picture for weekday travel, but 'still fall short of industry norms and your customers' needs for weekend journeys'.
Passengers attempting to access timetable information and book tickets have 'faced frustrating and enduring problems in recent months', the regulator went on, saying the position in terms of Avanti 'has deteriorated in 2023'.
