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The Guardian - AU
The Guardian - AU
Business
Ben Butler

Australian insurance reports are riddled with errors and difficult to access, research finds

Insurance IRS
woman at laptop with papers
The Financial Rights Legal Centre says the complicated process of applying for your insurance data should be made simpler and free. Photograph: PeopleImages/Getty Images/iStockphoto

Insurance industry files used to decide whether to give customers coverage and how much to charge are riddled with errors, according to new research.

There was a material error in each of 15 “My Insurance Claim” reports examined by researchers for the Financial Rights Legal Centre, the advocacy service said.

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