MELBOURNE, Australia, May 19, 2026 /PRNewswire/ -- AusNet, Australia's largest diversified energy network business, has collaborated with IBM Consulting (NYSE: IBM) and Salesforce to transform how customers and electricians request and manage electricity connections. The new single, unified platform gives AusNet the ability to deliver faster, more transparent services for customers and electricians while scaling to meet rising demand — a timely, future-ready transformation as Australia prepares for increasing grid pressure driven by electrification, rooftop solar, EV charging and new energy applications.
Over time, as AusNet's customer‑connection processes expanded across multiple manual systems and touchpoints, the company identified an opportunity to modernise and streamline how requests were managed across these channels. This led to the creation of a single, integrated digital portal that now brings customer and operational touchpoints together in one place. Customers and electricians can now submit, track and manage all connection requests centrally, supported by a unified data model that consolidates every interaction — from metering, solar and supply applications to contact‑centre calls, retailer updates, and solar or new‑supply submissions.
