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Al Jazeera
Al Jazeera
Business
Al Jazeera

At Indonesia’s biggest bank, customers’ savings can vanish with a click

Bank Rakyat Indonesia is Indonesia’s largest bank [Dita Alangkara/AP

Bali and Jakarta, Indonesia – Late last year, Balinese woman Nih Lu Putu Rustini got the shock of her life when she tried to withdraw cash from an ATM to complete a renovation project at her ancestral home.

Working as a cleaner during the day and a nanny by night, Rustini had saved 37 million Indonesian rupiahs ($2,340) in an account at Bank Rakyat Indonesia, Indonesia’s largest bank.

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