Several customers have complained about unreasonable payments that Asus required to cover "customer damage" on items sent back for warranty work. The rising complaints have prompted many publications and tech channels to investigate the issue. Because of this, Asus released a statement saying it is enhancing its RMA communication processes in the US and Canada.
According to the company, it will revise its repair pricing structure for out-of-warranty items, analyze returned devices and give the customer a clear list of all free and paid repairs, avoid cosmetic repairs unless they affect functionality or are specifically asked by the customer, and update its automatic emailing system for clarity.
