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PC Gamer
PC Gamer
Dave James

Asus' tone deaf response to ongoing RMA support issues isn't going to encourage me to keep recommending Asus tech

Asus United States RMA GN Canada Tom Hardware
Asus ROG Ally inside.

Almost a week on from a Gamers Nexus video detailing its own, and many others' terrible RMA experiences with Asus' customer support, the company has finally released a statement addressing what it calls "some gaps in our RMA communication process in the US and Canada."

And it's still not a good look.

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