Get all your news in one place.
100's of premium titles.
One app.
Start reading
Tom’s Hardware
Tom’s Hardware
Technology
Zhiye Liu

Asus quotes customer $3,350 repair bill for RTX 5090 with microscopic 'surface irregularity', more than the entire card's value — offers 50% discount after months of haggling

Asus ROG Reddit RMA Gigabyte
ROG Astral GeForce RTX 5090 with small crack.

When it comes to graphics card RMAs, even if you're the owner of one of the best graphics cards, it doesn't always go smoothly. Reddit user kromz shared his ongoing experience with RMAing an ROG Astral GeForce RTX 5090 graphics card, revealing that Asus declined to honor the warranty due to a small crack near the PCIe locking tab.

According to the owner of the GeForce RTX 5090, intermittent blank screens and system reboots had been persisting in the system where the Blackwell flagship was installed. After diagnosing the issue as stemming from their ROG Astral GeForce RTX 5090, the Reddit user sent the graphics card to Asus for RMA. However, the company reportedly declined the warranty, citing a "surface irregularity." It appears that Asus identified a small crack near the PCB edge tab area, which is not visible to the naked eye and was only detectable through microscopic examination. The company attributes it to customer damage.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
US Schools Record Nearly 12,000 Book Bans, the Highest Ever in a Single Year, as 'Jane Eyre' and 'Lessons in Chemistry' Join the List
PEN America reports nearly 12,000 book-ban instances in US schools, a record total, as Texas overtakes Florida and AI tools enter the removal process.
International Business Times UK
International Business Times UK
Alice Zaslavsky’s shortcut beetroot baked risotto – recipe
An unconventional technique makes this vibrant rice – finished with dill fronds – a lower-touch dinner for weeknights
The Guardian - AU
The Guardian - AU
Does your sleep tracker get it right? A Pittsburgh neuroscientist weighs in
On a typical night, I go to bed wearing a tracking watch on one wrist and another type of tracker on the other wrist. Then I compare their sleep findings while I drink my morning coffee.
The Conversation
The Conversation
There's A Reason Taxi Cabs Are Almost Always Yellow
Yellow taxis are easy to spot in traffic, but the color's history goes far beyond simple visibility.
Motor1
Motor1
How ‘technoference’ can disrupt parent-child connections
Have you ever been telling someone a story when their phone lights up, and their eyes flicker toward their device?
The Conversation
The Conversation
Holding Lightning by Emily Lordi review – an intimate portrait of Whitney Houston
An empathetic biography of the the singer recasts her tumultuous later career as a triumph of self-expression
The Guardian - UK
The Guardian - UK
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.
Download on the AppStore Get it on Google Play