Watching Asus over the past few months has made clear the importance of having good customer service and support. Since the brand became cited for its bad service back in May, it's been working on improving things, and it's just put its next service improvement into place.
The September 30 addition outlines changes to the company's "repair quotation format". Asus says it's "added a new column to our quotation notifications to better explain the type of repairs and their status". The repairs will be separated into "covered under warranty", "optional", or "required". This is welcome news given that the original concerns were largely over Asus' ridiculous and unnecessary quotations.
