Asus China customer support is pulling out all the stops to care for victims affected by PCIe damage from its new Q-Release Slim mechanism. A screenshot of a tech support group chat shared by HXL on X allegedly reveals the measures that Asus China has taken to help users with the issue. Asus China has also confirmed that it will revise the design of its Q-Release Slim mechanism.
Asus China compensates the affected owners with a 200RMB ($27) gift card, complete motherboard replacement, and additional compensation or warranty assistance required for damaged graphics cards.
