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Chronicle Live
Chronicle Live
National
Neil Shaw

ASOS shopper 'gobsmacked' by email she received after sending package back

A student who accidentally put something of her own in a package she was returning to ASOS has been told she can't have it back unless she can guess what it is. Ffion Morgan, 21, has had a try at identifying the mystery object after looking around her home to see what is missing and ASOS have told her she is 'on the right lines'.

Ffion, from south Wales, returned a parcel to Asos in December, reports the BBC, and they quickly sent her an email saying she had accidentally sent something so ASOS in her package which did not originally come from the retailer. But they won't say what it is and won't send it back.

A customer care representative for ASOS told the BBC that if a customer's belongings are found, they will be contacted via email and asked to identify the missing item. Ffion has no idea what she may have accidentally sent - and ASOS suggested she 'have a little rummage around the house and ask family members if anything is missing'.

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