When Cherilyn Church took the plunge in May and bought a $5,700 sectional from Interior Define, the Chicago-based custom furniture retailer, she envisioned it as a dream centerpiece for her home.
Choosing everything from the size and color to cushion fill, she financed the purchase and began making monthly payments, waiting for a promised November delivery. Fifteen hundred dollars, eight months and a boatload of excuses later, Church is still waiting for her couch to arrive.
“This is the biggest furniture investment I’ve ever spent,” said Church, 46, of Gilbert, Arizona. “I was really excited for this piece of furniture, and it’s just been an absolute nightmare.”
