Argos has apologised after a customer in Edinburgh said she paid £900 for a sofa only to be delivered a shabby piece of furniture that was falling apart.
Jennifer Rodgers, 28, was excited for her brand new settee to arrive but was left disappointed after the item was "plonked" down by delivery men who immediately left. She unwrapped the packaging last week to discover the damaged piece of furniture.
After complaining to Argos, she said she was offered a £20 gift card as compensation for keeping the item - before the firm eventually ordered a replacement to be delivered.
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Speaking to Edinburgh Live, executive assistant Jennifer said: "The guys turned up at the door - hadn’t buzzed the stair or anything just the doorbell so had got themselves upstairs. Literally plonked down the sofa and left.
"I then opened the packaging and noticed sawdust everywhere then saw the screw. Immediately phoned Argos and explained the sofa had arrived and was severely damaged they then offered me a gift card if I could keep the sofa if it was slightly damaged.
"Then I explained again it was severely damaged. They then said they would reorder and check when I could receive a delivery. He advised Thursday would be the first available date. I then explained my disappointment and they said it would be delivered in a few days.
"They didn’t offer any sort of compensation or anything. I would have expected them to take the delivery fees or something off.
"I asked if I could be put through to their complaints department and they said they don’t have a department I would have to email or write to them."
She continued: "Again I expressed my dissatisfaction and asked if there was anything he could do and he said he could give me a £20 gift card. I asked if that was the best he could do and it was like he was rushing me off the phone and got me to accept.
"He said I would receive the gift card within 48 hours. I still haven’t received an email or confirmation the sofa is actually coming on Thursday."
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An Argos spokesperson said, “We are sorry that this customer’s experience was not up to our usual high standards. We have spoken to them and arranged a replacement and given a gesture of goodwill for the inconvenience.”
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