High street giant Argos has introduced a UK-wide ban on a common phrase it uses after customers raised concerns over sexism.
The term “two-man delivery” has been dropped by the catalogue retail giant and instead replaced with “people”. The move comes after a flurry of complaints were directed towards Argos on social media from consumers.
One said: “I noticed in one of your stores your ad was sexist – 2 man delivery. Hopefully moving forward you’ll change this to 2 person delivery.” Another said: “Can you explain why you put up a ‘2 Man Delivery’ sign in your brand new Lewisham shop? Do you only hire men to deliver heavy goods? It’s a very outdated and insensitive phrase.”
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Meanwhile, a further customer posted: ““2 MAN delivery” really @argos? This poster shocked me at the weekend - not very inclusive language. Outdated phrase in this day & age. I’m sure the Argos workforce is made up of so many fabulous individuals…not only men…but women & non-binary? #DiversityandInclusion”.
In a statement, Argos said it had changed the term earlier this year to better reflect its communities and colleagues, Birmingham Live reported.
An Argos spokesperson said: “We updated our wording earlier this year to ensure we reflect the diverse communities we serve and colleagues we work with.”
On its website, the high street chain has a helpful Q&A for customers. In the FAQ, one customer asks: " Do you use 2 people for the delivery for large items?" The chain then replies: " Yes, we do. For bigger items (things like sofas, freezers etc.) our friendly drivers will contact you on the day of delivery with an estimated delivery slot, and they’ll safely take your order to your room of choice.
"Please note, delivery prices may change but you’ll be able to see any delivery charges before you pay at the checkout."
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