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The Guardian - UK
The Guardian - UK
Technology
Ned Carter Miles

Are you 80% angry and 2% sad? Why ‘emotional AI’ is fraught with problems

A psychedelic illustration of mouths and eyes and lines
Illustration by Observer Design/Getty/Plume Creative. Illustration: Observer Design/Getty/Plume Creative

It’s Wednesday evening and I’m at my kitchen table, scowling into my laptop as I pour all the bile I can muster into three little words: “I love you.”

My neighbours might assume I’m engaged in a melodramatic call to an ex-partner, or perhaps some kind of acting exercise, but I’m actually testing the limits of a new demo from Hume, a Manhattan-based startup that claims to have developed “the world’s first voice AI with emotional intelligence”.

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