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Founded in 2009 and based in New York City, Sprinklr (CXM) provides a unified customer experience management (CXM) platform through cloud-based software. This platform helps businesses manage customer interactions across digital channels like social media, messaging, and chat.
Commanding a market cap of $2.44 billion, shares of the company have nosedived following not-so-upbeat revenue guidance, and some corresponding bearish notes from top brokerage firms - and former bulls - like Cantor Fitzgerald and D.A. Davidson.