Airline upgrades happen less often and are more carefully targeted than they once were: that is the verdict of Rob Burgess, founder and editor of the frequent-flyer news site Head for Points.
He was speaking on the travel podcast You Should Have Been There. Co-host Mick Webb said: “In the heady old days of flying, one of the nicest things was turning up to your economy flight to check in, and by putting on your best jacket and smiling as hard as you possibly could, trying to get an upgrade.
