AppleCare is testing a new ChatGPT-like system to help offer faster, more reliable, customer care, according to reports. However, this program is currently only available to a select few advisors.
According to MacRumors, Apple has launched a new pilot program, called “Ask” that AppleCare support advisors can use while dealing with customer issues. This tool can automatically generate answers to any technical question it is given, which can then be relayed to the customer via online chats or over the phone.
