A mum has hit out at a fast food chain saying it made her buy a full-priced burger even though her disabled son only wanted the bread roll. Sara Clark said McDonald's told her she had to buy the full item leading to most of the contents ending up in the bin.
She said previously staff at the chain had allowed her to buy the bun for 40p. But she said on her latest visit she was told this was not a option, reports Birmingham Live.
Sara was trying to buy the roll for son Corey, eight, who has autism and a severe eating disorder as well as ADHD. And after her request was turned down she was left having to fork out for two buns - with the contents of both being thrown away.
She said: “We explained my son's needs to the staff at McDonald's - Corey also wears a lanyard with details about his autism and eating disorder. They could see straight away that he was neurodiverse but it was like they didn’t care.”
“They have no understanding of autism. For such a big corporate chain, you’d think they could give a child a bit of bread.”
Sara, from Stourport-on-Severn, told how Corey said he was "afraid of food" and would starve himself rather than eat something he did not want. McDonald's apologised to Sara but said prices for individual item requests were at the 'discretion of the restaurant'.
She said: “Corey loves the bread at McDonald's, he’s eaten there for years. We previously went into a branch in Walsall a few weeks ago and asked for just a plain burger bun.
"The manager said it wasn’t a problem and put them through the till as a sauce pot for 40p which I thought was a great price and very accommodating of them. But the last couple of times I’ve been they told me they would only put them through as a complete burger and we had to pay full price.
"I told the manager Corey didn't want the cheese, the meat, sauce or anything - he just wanted the bread. She told me it didn’t matter and they wouldn’t discount the price. Corey was asking me for three burger buns but I couldn’t afford three - you don’t expect to pay three or four quid for just bread.”
Sara said she explained the specifics of her son’s condition to two managers at the branch in Daw End Lane, Rushall, but to no avail. She said staff at restaurants needed to be more aware of eating disorders and work harder to accommodate families of children with complex needs.
Corey has been seen by more than six dieticians and diagnosed with avoidant/restrictive food intake disorder (ARFID) after choking as a baby. ARFID is a pattern of eating that avoids certain foods entirely and/or is restricted in quantity.
Sara said Corey once ended up in hospital after ‘starving himself’ when he didn’t want to eat. She said he weighed the same as a five-year-old, despite being nearly nine.
“There’s not enough awareness around eating disorders, people just assume he is a fussy eater,” she said. “We’ve been in restaurants and Corey has sat there with crisps and some dry crackers - people around you look and judge but they don’t understand.
"If we put our food in front of him he’d start gagging, retching and break down in tears. He has a massive food phobia."
Sara said she felt 'constant guilt' at having to give Corey unhealthy food but she had no other choice given he was already underweight. “We try to encourage him to eat other food and always offer him what we’re eating but you can see the fear in his face," she said.
"In the past he’s been rushed to hospital with low-blood sugar because he will starve himself until he gets the food he wants. The last doctor we saw told us it had to be down to him to ask ‘can I try this’ - we can’t force him to eat if he doesn't want to.
"When Corey asks for a specific food, we have to let him eat it even if it’s not healthy because he just doesn’t eat enough. I’d rather let him eat what he wants than see him starve.”
The incident with the burger bun happened on August 17. When approached, McDonald's said there was no set price for customised menu items and prices for individual requests were at the discretion of the restaurant.
A spokesperson said: “We’re sorry to hear this customer’s experience did not meet their expectation on this occasion. Our restaurant teams strive to accommodate special requests or requirements wherever possible, and are passionate about making every customer’s experience with us is the best it can be.
"While, in this case, the team were able to provide the product as requested, our kiosks do not have the ability to change the cost of a product, regardless of which ingredients are added or removed in the personalisation process – so they would have been unable to alter the price."
In response, Sara stressed she had not used a self-service kiosk and was served by a cashier at the till. She was also served by two managers - and said both refused to change the price despite doing so just weeks earlier.
This was put to McDonald's but the company refused to alter its statement.
For more stories from where you live, visit InYourArea
