An irate passenger from West Yorkshire has been banned from Jet2 for life and fined £5,000 after footage emerged of her screaming in the face of workers onboard a flight to Turkey.
The airline said Catherine Bush, from Cleckheaton, "displayed a catalogue of aggressive, abusive and dangerous behaviour" which included "physical aggression towards other customers and our crew."
It comes after footage emerged of Catherine screaming and marching up and down a flight which had to be diverted to Vienna just over two hours after leaving Manchester Airport. The diversion, brought on by Catherine's foul-mouthed rants, resulted in a delay of around an hour.
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Catherine also reportedly slapped other passengers onboard the flight during her aggressive outbursts. She was escorted off the plane by armed officers and was heckled by other passengers as she left.
Her "extremely disruptive behaviour" has led to her being banned from Jet2 flights for life as well as being slapped with a huge £5,000 fine.
Announcing the news today (Thurs) Phil Ward, managing director of Jet2.com, said: "Ms Bush displayed a continued pattern of appalling behaviour on the flight and she must now face up to the consequences of her actions. We have always made it abundantly clear that, as a family friendly airline, we take a zero-tolerance approach to such behaviour and that we will vigorously pursue any costs incurred as a result of such an incident.
"Although such incidents are very rare, it is unacceptable that our customers and crew should have to experience it. We would like to apologise to anyone who had to experience this behaviour and we would like to commend our highly-trained crew for their exceptional handling of this difficult situation."
The airline added it will fully support the authorities with any subsequent investigation.
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