Angry BT customers claim that they have been forced into their overdrafts and left without any money after the telecommunications giant claimed direct debits twice this month.
BT has pledged to refund the payments which were taken in error 'as soon as possible' but that hasn't stopped dozens of people taking to social media, saying they were charged a second time after their direct debit payments were taken in March.
One of the customers hit by the error was @Emmaw10114 who contacted BT via its Twitter page @BT_uk. "Why have you charged me twice? This isn’t good enough, you have now left me with no money. This isn’t acceptable," she said, while @stonier_rachel said: "Day 3 still waiting for my refund for a duplicate payment that was taken. It's not on BT. People are struggling as it is without having to pay their bills twice. Do we get to charge you interest for every day we have to wait for our money?"
