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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Anger over Santander charging for business accounts it said would be ‘free for ever’

Santander
A man rides past a Santander branch on a bicycle
Santander took over the bank previously known as Abbey National in 2004. Photograph: Bloomberg/Getty Images

Santander customers have accused the bank of misrepresentation after it announced it would start charging for business accounts it had promised were “free for ever”.

Thousands of small business owners have been informed they face charges of £9.99 a month from October despite a written guarantee that they would never incur fees. The free accounts were withdrawn for new customers in 2011.

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