Millions of Virgin Media customers face a £25 fine if they don't answer the door to an engineer when he turns up for a home visit.
It has made customers of the service furious, given that Virgin's recorded revenue is £2.5billion and the chief executive of its parent company has a £50 million salary. The penalties are imposed when assistance has been requested but the engineer gets no response at the door. Customers are warned by text message: “A £25 charge will be added to your next bill if you miss this visit.”
Emma Robinson, 42, is among customers outraged at the warning. Emma, from Caterham, Surrey, told The Mirror online : “I have two young children and it’s not unusual for me to fail to hear the doorbell ring if I am upstairs giving my baby a bath.
