Staff at an Edinburgh hotel had to respond to an irate customer who raged at their experience after they went the wrong way to their accommodation.
In the bizarre two out of five star TripAdvisor review, the American guest, from Florida, branded the Hilton on North Bridge as 'possibly the worst in the world he'd stayed in', after he had to drag his case up a narrow capital close to get there.
Meanwhile, they claimed the breakfast was 'a complete disaster' and also suggested staff were 'literally dumbfounded' when he asked for information about the city, reports Edinburgh Live.
