In December, I ordered an Apple MacBook Air for £877 from Amazon. When the delivery driver turned up, he handed over the parcel and went back to his van. I quickly realised that it was too light and, sure enough, I’d been sent a pair of men’s running shoes instead. When I opened the door, the van had left.
Amazon’s customer services was, initially, very reassuring and insisted it would be fine. I was told to send the shoes back, wait for a refund, and then re-order the laptop.
