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Fortune

Emma Burleigh

Amazon’s customer service workers are worried they’re training their AI replacements

Amazon United States Fortune

Customer on phone app in front of Amazon logo. (Credit: Getty Images)

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Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune’s Jason Del Rey shows what those fears look like up close.

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One subscription that gives you access to news from hundreds of sites

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