With an abundance of deliveries requested around the festive period, the chances of your parcel going missing, or simply not arriving, goes up. And with some undoubtedly important gifts in the mail, it's the worst time of the year for people's parcels to go AWOL.
The likes of Evri, Yodel and DPD have been under extreme demand following the Royal Mail strikes and many retailers are warning to expect delays during the Christmas and New Year period. Compensation can be claimed if a parcel is damaged, lost or even delayed in some circumstances.
The retailer has full responsibility for the condition of products until they are received by the customer, as stated in the Consumer Rights Act 2015. In all cases, compensation can be claimed for the cost of the delivery charge as the courier will be in breach of the 'reasonable care and skill' clause as part of the act, The Chronicle reports.
