Amazon Prime users in the US who believe they were signed up or kept in the service without fully agreeing to it have until 27 July 2026 to claim refunds of up to $51, under a $2.5 billion settlement between Amazon and the Federal Trade Commission (FTC). The refund window applies to Amazon Prime customers who meet specific eligibility rules and who have not already received an automatic payment, according to the official settlement terms.
The claims process stems from a high‑profile FTC lawsuit accusing Amazon of using 'manipulative, coercive or deceptive' design choices to push shoppers into Amazon Prime subscriptions and then discourage them from cancelling. In September 2025, Amazon agreed to resolve the case by funding a $1.5 billion consumer refund pool and paying a separate $1 billion civil penalty, while explicitly denying any wrongdoing. The settlement also forces the company to clean up how Amazon Prime is marketed and cancelled, a quiet but important change to how millions of people interact with one of the world's biggest online platforms.
