A digital assistant that helps people navigate government services online has become the first “virtually created” AI cabinet minister and put in charge of public procurement in an attempt to cut down on corruption, the Albanian prime minister has said.
Diella, which means Sun in Albanian, has been advising users on the state’s e-Albania portal since January, helping them through voice commands with the full range of bureaucratic tasks they need to perform in order to access about 95% of citizen services digitally.
