The top boss of Manchester airport’s parent company has apologised for the long delays and disruption facing passengers and vowed to end the chaos. Charles Cornish, chief executive at Manchester Airports Group, outlined reasons for staff shortages that have led to security and check-in waits, baggage delays and missed flights.
Managing director Karen Smart quit her post earlier this week while politicians have called for security clearance for new staff to be prioritised. In a letter to staff, Mr Cornish said he was aware of passengers’ frustrations and pledged to do all he could to end the crisis.
He wrote: "I want to say that I understand passengers’ frustrations with the queues and congestion they’ve experienced in recent weeks, and I apologise to anyone who has been affected by the disruption. The UK aviation sector is now recovering quickly but for most of the last two years we have effectively been in survival mode.
