The Directorate General of Civil Aviation (DGCA) has amended its Civil Aviation Requirement (CAR) rules on facilities to be provided by airlines to passengers due to cancellation of flights, denied boarding, and delays in flights. It added that the amendment will allow passengers, who are downgraded involuntarily and are carried in a class lower than that for which the ticket he purchased, to get reimbursements online.
The DGCA proposed that airlines need to refund the full value of such tickets, including taxes, and that the said passenger will be flown free of cost in the next available class in December 2022. Here's all that you need to know about the development:
