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Reuters
Reuters
Business
By David Shepardson and Rajesh Kumar Singh

FAA links computer outage to procedural error as U.S. flights return to normal

Passengers wait for the resumption of flights at O’Hare International Airport after the Federal Aviation Administration (FAA) had ordered airlines to pause all domestic departures due to a system outage, in Chicago, Illinois, U.S., January 11, 2023. REUTERS/Jim Vondruska

A computer outage that grounded flights nationally on Wednesday and disrupted more than 11,000 flights was caused by a procedural error related to a data file, the Federal Aviation Administration said on Thursday as U.S. airline operations returned to normal.

The FAA said its preliminary analysis "determined that a data file was damaged by personnel who failed to follow procedures. The system is functioning properly." The FAA did not answer more questions about the specifics of the problem.

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