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The Guardian - UK
The Guardian - UK
Business
Rob Davies and Lisa O'Carroll

Airlines could be fined over ‘harmful practices’ fuelling UK airport chaos

Passengers queue at Heathrow
Queues at Heathrow Terminal 2 last month. The aviation and competition watchdogs told airlines they must fulfil their legal obligation to minimise travellers’ misery. Photograph: Henry Nicholls/Reuters

Airlines have been warned that they could face fines if they do not tackle “harmful practices” fuelling chaos at UK airports, including selling more tickets than they can supply and not warning passengers about the risk of cancellations.

In an open letter, the aviation and competition watchdogs told carriers they could be penalised if they are shown to be contributing to the misery of passengers hit by this summer’s widespread airport disruption.

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