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The Hindu
The Hindu
National
The Hindu Bureau

Airline told to compensate flyer for changing flight time without informing

SpiceJet Hyderabad

A consumer commission directed SpiceJet to pay ₹1 lakh compensation, and a refund of the airfare that the customer paid to book seats of another carrier when the former left before time without informing passengers.

The District Consumer Disputes Redressal Commission - III, Hyderabad, was dealing with a complaint filed by Ashish Samat, and the opposite parties (OP) were SpiceJet Ltd. representatives from Gurugram and Hyderabad offices, and Ease My Trip Planners Ltd.

The complainant said that he booked tickets for 10 passengers, through Ease My Trip Planners Ltd. website, for a SpiceJet flight from Goa to Hyderabad, scheduled to depart at 6.45 p.m. on April 3, 2022. However, when he tried to web check-in, he came to know that the flight had already left, and that SpiceJet had rescheduled the flight to Hyderabad to 8.05 a.m., without informing passengers.

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