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Fortune
Fortune
Chloe Taylor

Airline slammed after unruly male passenger flying business class urinated on woman traveling from New York

Air India DGCA New York Tata Group India
An Air India Airbus A320-200 passenger plane seen flying over the mountains of Kathmandu valley as it prepares to land in Tribhuvan International Airport KTM. (Credit: Nicolas Economou/NurPhoto via Getty Images)

Air India has been blasted as “unprofessional” and “devoid of empathy” over its handling of one of two recent incidents that saw male passengers urinating on fellow long-haul travelers.

India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), said Thursday that Air India had not followed protocol when a disorderly male passenger on a Nov. 26 flight from New York to Delhi urinated on an elderly woman who was also traveling onboard.

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