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The Independent UK
The Independent UK
Neil Lancefield

Airline says it has used AI to reduce delays for passengers

British Airways claims a dramatic improvement in its flight punctuality at Heathrow, attributing the boost to a £100 million investment in artificial intelligence and other digital tools.

The airline reports that two-thirds of its April departures from its west London hub left ahead of schedule. This represents a more than two-fold increase compared to April 2023 and a nearly 20 per cent jump from April 2024.

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