Air rage is terrifying. The Civil Aviation Authority (CAA) receives “a number of harrowing letters” each year from passengers who witness “drunk and disruptive behaviour in-flight”. The CAA says: “A small minority of thoughtless individuals can leave a much wider collection of fellow passengers distraught and upset.”
Disruption is happening more often. Globally, the number of “unruly passenger incidents” rose by 8 per cent last year, according to data from the International Air Transport Association (Iata).
