If there’s one collective trauma that unifies Australians, it’s the experience of dealing with our airlines. Complaining about ludicrous air fares, dodgy customer service and mind-numbing delays has become a national pastime.
The promise of an ombudsman and air passenger charter of rights could finally give the travelling public greater leverage in the one-sided dynamic between the country’s airline duopoly and a spread-out population heavily reliant on air travel.
